FAQ

Standard shipping typically arrives within 5–7 business days after your order is processed. Expedited options may be available at checkout for faster delivery to most continental USA destinations. You will receive a confirmation email with tracking information once your order ships.

Most consultations are conducted virtually for your convenience—allowing you to connect with our specialists from anywhere in the USA. After you submit a booking request, a representative confirms your appointment time and provides secure connection details. Virtual sessions include the same personalized assessment and follow-up guidance as an in-clinic visit.

You can book directly from our homepage booking form, the Contact Us page, or any individual service page. Select your preferred service, provide your name and email, and choose an available date. Our team will follow up within one business day to confirm your session and share any pre-consultation intake questions.

Our curated catalog includes premium skincare serums, moisturizers, face oils, overnight masks, SPF protection, beauty supplements, and wellness teas. Every product is evaluated by our curation team for ingredient quality, efficacy, and compatibility with diverse skin types. Browse the full collection on our Products page or ask a consultant for personalized recommendations.

Unopened products in their original packaging may be eligible for return within 14 days of delivery. Opened skincare and supplement items cannot be returned for hygiene and safety reasons. To initiate a return, contact our support team at support@advacatehealth.com with your order number. Refunds are processed to your original payment method within 5–10 business days after we receive and inspect the return.

Add products to your cart using the "Add to Cart" button on any product page or listing. Your cart persists in your browser so you can continue shopping. When ready, visit the Cart page to review items, adjust quantities, and proceed to checkout. Enter your shipping details and payment information securely—your order summary including tax and shipping will be displayed before you confirm.

Enter your email in the newsletter form on our homepage, footer, or dedicated Subscribe page. You will receive seasonal skincare tips, new product launches, and exclusive member offers. We respect your inbox—no spam, and you can unsubscribe anytime via the Unsubscribe page or the link in any email we send.

Absolutely. Our Skincare Assessment service is designed for clients dealing with acne, dryness, sensitivity, hyperpigmentation, aging concerns, and combination skin challenges. During your consultation, a licensed specialist reviews your current routine, lifestyle factors, and goals—then recommends a step-by-step plan with products suited to your unique skin profile.

Transparency is a core value at Advocate Health. Every product page includes a full ingredient list and key active highlights. Our curation team avoids unnecessary fillers and prioritizes formulas free from common irritants where possible. If you have allergies or sensitivities, share them during a consultation and we will cross-reference every recommendation against your needs.

Yes. After your assessment, your consultant may suggest specific Advocate Health products that align with your plan—but recommendations are always optional, never pressured. We believe in building routines you feel confident about, and our advisors are happy to work within your budget and product preferences.

We accept major credit and debit cards including Visa, Mastercard, American Express, and Discover at checkout. All transactions are processed through secure, encrypted payment gateways. Consultation fees, when applicable, are confirmed before your session and can be paid online through the booking confirmation link.

Reach us anytime via email at support@advacatehealth.com or through the Contact Us form on our website. Live chat is available during business hours for quick questions about orders, consultations, and product guidance. We aim to respond to all inquiries within one business day.