Effective Date: July 13, 2026

1. Introduction

Advocate Health ("Advocate Health," "we," "us," or "our") operates the website located at advacatehealth.com (the "Site") and provides health and beauty products, wellness consultations, and related ecommerce services to customers in the United States. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use and share it, the choices available to you, and how you can contact us with privacy-related questions. By accessing or using our Site, creating an account, placing an order, subscribing to our newsletter, or booking a consultation, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with our practices, please do not use the Site or provide us with your personal information.

2. Information We Collect

We collect information that you provide directly, information collected automatically when you use the Site, and information from third parties where applicable.

2.1 Information You Provide to Us

  • Account and profile information: name, email address, password (stored in hashed form where applicable), and account preferences.
  • Order and checkout information: billing details, shipping name and address within the United States, order history, product selections, and payment-related metadata processed by our payment partners. We do not store full credit or debit card numbers on our servers.
  • Consultation and contact information: name, email address, service interest, preferred appointment date, and any details you voluntarily include in messages or consultation intake forms.
  • Newsletter and marketing preferences: email address, optional name, selected interest categories, and consent records.
  • Customer support communications: the content of emails or form submissions you send to us, along with related correspondence.

2.2 Information Collected Automatically

  • Device and usage data: IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, click paths, and general location inferred from IP address.
  • Cookies and similar technologies: see Section 4 below.
  • LocalStorage data: see Section 5 below regarding your shopping cart.

2.3 Information from Third Parties

We may receive limited information from payment processors, shipping carriers, analytics providers, email service providers, and advertising partners to fulfill orders, measure Site performance, and deliver communications you have requested or consented to receive.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing and fulfilling product orders, including payment authorization, shipping within the USA, delivery updates, and returns handling.
  • Scheduling, managing, and delivering wellness and beauty consultations you request.
  • Creating and administering customer accounts and maintaining order history.
  • Responding to inquiries, providing customer support, and resolving disputes.
  • Sending transactional emails such as order confirmations, shipping notifications, appointment confirmations, and policy updates.
  • Improving our Site, product assortment, services, and user experience through analytics and feedback.
  • Detecting, preventing, and addressing fraud, security incidents, and violations of our Terms & Services.
  • Complying with applicable legal obligations, tax requirements, and lawful requests from authorities.
  • Sending promotional emails and newsletters where you have provided consent or where permitted by law. You may opt out at any time.

We do not use consultation intake details to diagnose medical conditions, prescribe treatment, or replace care from a licensed healthcare provider. Consultation information is used solely to deliver the educational and wellness guidance services described on our Site.

4. Cookies and Similar Technologies

Cookies are small text files stored on your device when you visit a website. We and our service providers use cookies, web beacons, and similar technologies to operate the Site, remember preferences, analyze traffic, and measure marketing effectiveness.

4.1 Types of Cookies We Use

  • Strictly necessary cookies: required for core Site functionality such as session management, security, and checkout processes.
  • Functional cookies: remember choices you make, such as login status or region preferences.
  • Analytics cookies: help us understand how visitors interact with the Site so we can improve content and performance.
  • Marketing cookies: may be used to deliver relevant advertisements or measure campaign performance on third-party platforms, where permitted by law and subject to your choices.

4.2 Your Cookie Choices

Most browsers allow you to block or delete cookies through settings. If you disable certain cookies, some features of the Site—including checkout or saved preferences—may not function properly. Where required by law, we will present a cookie consent mechanism before placing non-essential cookies on your device.

5. LocalStorage Shopping Cart

Advocate Health uses your browser's LocalStorage to temporarily store shopping cart contents on your device. This allows items you add to your cart to remain available during your browsing session and when you return to the Site from the same browser, without requiring you to create an account.

Cart data stored in LocalStorage may include product identifiers, product names, quantities, selected variants (such as size or scent), unit prices, and timestamps. This information is stored locally on your device and is not transmitted to our servers until you proceed to checkout or otherwise submit an order.

You can clear LocalStorage at any time through your browser settings. Doing so will remove saved cart items from that browser. LocalStorage data is not used for cross-site tracking and is not shared with third parties except as necessary to complete a purchase you initiate.

6. Third-Party Services

We work with trusted third-party providers to operate our business. These providers may process personal information on our behalf only as needed to perform their services. Categories of third parties may include:

  • Payment processors and fraud prevention services
  • Shipping and logistics partners serving U.S. addresses
  • Website hosting and content delivery providers
  • Email delivery and marketing automation platforms
  • Analytics, performance monitoring, and customer support tools
  • Consultation scheduling and communication tools

Third-party services are governed by their own privacy policies. We encourage you to review those policies when interacting with embedded tools or external links on our Site. We do not sell your personal information for monetary consideration. Where applicable under state privacy laws, we also do not "share" personal information for cross-context behavioral advertising without offering you a right to opt out.

We may disclose information if required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect the rights, property, or safety of Advocate Health, our customers, or others.

7. Email Marketing

When you subscribe to our newsletter or opt in to marketing communications, we may send you wellness tips, product updates, promotional offers, consultation announcements, and curated content related to health and beauty. We use your email address and, if provided, your name and interest preferences to personalize content where appropriate.

You may unsubscribe from marketing emails at any time by:

Even after you opt out of marketing emails, we may still send transactional or service-related messages about your orders, consultations, account, or material changes to our policies.

8. Your Privacy Rights

Depending on where you live in the United States, you may have certain rights regarding your personal information under state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) and similar laws in other states.

8.1 Rights That May Apply to You

  • Right to know/access: request details about the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collection, and the categories of third parties with whom we share it.
  • Right to delete: request deletion of personal information we collected from you, subject to certain legal exceptions such as completing a transaction, maintaining security logs, or complying with legal obligations.
  • Right to correct: request correction of inaccurate personal information we maintain about you.
  • Right to opt out of sale/sharing: Advocate Health does not sell personal information. If our practices change, we will update this Policy and provide a clear opt-out mechanism where required.
  • Right to limit use of sensitive personal information: where applicable, you may request that we limit use of sensitive personal information to purposes permitted by law.
  • Right to non-discrimination: we will not discriminate against you for exercising your privacy rights.

8.2 How to Submit a Privacy Request

To exercise applicable rights, email support@advacatehealth.com with the subject line "Privacy Request" and include your full name, the email address associated with your account or orders, and a description of your request. We may need to verify your identity before processing certain requests.

We will respond within the timeframe required by applicable law. If we deny a request, we will explain the reason unless prohibited by law. You may designate an authorized agent to submit a request on your behalf where permitted; we may require proof of authorization and identity verification.

California residents may also contact us regarding our privacy practices using the email address above. We do not knowingly engage in automated decision-making that produces legal or similarly significant effects without appropriate disclosures where required.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account and order records: typically retained for the life of your account and for a reasonable period thereafter to support warranties, returns, tax reporting, and legal compliance.
  • Consultation records: retained for the period needed to deliver services, maintain internal notes, and respond to follow-up inquiries.
  • Marketing records: retained until you unsubscribe or request deletion, plus a limited period to honor your opt-out preference.
  • Server logs and analytics: generally retained for a shorter period consistent with security monitoring and Site optimization needs.
  • LocalStorage cart data: remains on your device until you clear browser storage or remove items from your cart; we do not control retention once stored locally.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.

10. Children's Privacy

Our Site, products, and consultations are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@advacatehealth.com. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly.

Consultations and product purchases involving minors should be arranged by a parent or legal guardian using their own contact information and consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will post the updated policy on this page and revise the "Effective Date" at the top. In some cases, we may also provide additional notice such as a banner on the Site or an email notification.

Your continued use of the Site after the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised terms, except where further consent is required by law.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us by email:

Advocate Health — Privacy Team
Email: support@advacatehealth.com

We aim to respond to privacy inquiries within a reasonable timeframe and in accordance with applicable law.